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Microsoft Outlook Integration
Integrate Outlook Calendars with ShowWorks to keep your team in sync.
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Outlook Integration
ShowWorks has it’s own integrated calendar feature, that allows you to make appointments and tasks within requests, and in it’s own separate area, and merge with your calendars elsewhere. By Customer demand, we have allowed the amazing Calendar and appointments functionality in ShowWorks to be compatible with Exchange, MDaemon, Office 365 and Google Calendars. Everything from request related appointments, separate or project tasks, personal events, meetings, annual leave, all collated together, and managed in the one place for each login. Set reminders, book for multiple logins, inform users, use approximate arrival times, make private and much more.
Book Appointments, Set Task Reminder
Whether it’s to call your end user back, schedule actions internally, or site visits. Whatever the reason, schedule your multiple appointments from within the task. Add the Subject for the appointment, start date and time, end date and time, indicate if confirmed with the relevant parties, and which Agent it is applicable to.
ShowWorks will then push your appointments out to your Agents’ calendars. This amazing, intelligent 2-way functionality works with both Exchange Calendars on your domain, Office 365 or Google Calendar. Each Agent has their own ShowWorks calendar in the software. These can be viewed separately, or collectively in a group ShowWorks calendar from the main screen.
Add to ShowWorks Calendar
ShowWorks has its own centralised calendar, where each Agent can have their own calendar, or you can group Agents appointments together, with personalised colour selection to identify. You control what information comes out of the ticket and into the ShowWorks calendar entry using $variables of multiple data fields from the database.The intelligent 2-way updating allows you to update in one place, to update the other. So, if you update the calendar time/date in your calendar, it will update your ShowWorks calendar. If you update the appointments in the ticket, it will then update both your ShowWorks and regular calendars.
Add to Exchange, Office 365, MDaemon or Google Calendar
ShowWorks will inject your Agent appointments to the specified calendar, and all of the ticket data you specified as well. If your calendar account is synced with your Smartphone, your entry will be injected automatically, so your ShowWorks appointments are in with all your other appointments. If you update who’s assigned to the call, it will update your ShowWorks and regular calendars. ShowWorks handles all the hard work for you. It removes the appointment from the former Agent’s external Calendar, removes the appointment from the former Agent’s ShowWorks Calendar, then adds the appointment to the new Agent’s ShowWorks Calendar, and adds the appointment to the new Agent’s Exchange, Office 365 or Google Calendar.
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